Refund Policy

Refund Policy

The Medellín Dating Safety Series sells digital products that are delivered electronically. Because digital products cannot be physically returned once they have been delivered or accessed, all sales are generally final and non-refundable.

Digital Products

Once a digital product has been delivered, downloaded, or accessed, we generally do not accept returns, exchanges, or refund requests based on change of mind, failure to use the product, or dissatisfaction with information that was accurately described before purchase.

We encourage customers to review the product description carefully before completing a purchase.

Technical or Delivery Problems

If you purchase a product and experience a legitimate technical problem that prevents you from receiving or accessing your files, please contact us. We will make reasonable efforts to correct the issue and provide access to the product you purchased.

If we are unable to provide the purchased digital product because of a technical or delivery problem attributable to us, we may issue a replacement, provide another appropriate remedy, or issue a refund at our discretion and as required by applicable law.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, contact us promptly. After verifying the duplicate transaction, we may refund the duplicate charge.

Unauthorized Transactions

If you believe a transaction was made without your authorization, contact your payment provider and notify us promptly so the matter can be reviewed.

Your Legal Rights

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded or waived under applicable law.

Contact Us

Questions regarding a purchase, digital delivery, or this Refund Policy may be submitted through the contact information provided on our website.